Terms of Service

Last updated: 22 October 2026

1. Overview

Welcome to Choco Daisey.

This website is operated by Choco Daisey. Throughout these Terms of Service, the terms "we", "us" and "our" refer to Choco Daisey.

By visiting our website, browsing our products, creating an account or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights as a consumer.

2. About Choco Daisey

Choco Daisey is a UK-based online retailer offering a selection of sweets, chocolates, biscuits, snacks, confectionery, beverages and other treats.

Our aim is to provide customers with a convenient, enjoyable and reliable shopping experience.

Business name: Choco Daisey

Email: 

Business address: 

Website: 

If you have any questions regarding these Terms, please contact us using the details above.

3. Using Our Website

By using our website, you agree to use it lawfully and responsibly.

You must not:

• Use our website for fraudulent, misleading or unlawful activities.

• Attempt to gain unauthorised access to our systems or customer accounts.

• Introduce viruses, malware or harmful software.

• Copy, reproduce or distribute our website content without permission.

• Provide false or misleading information when placing an order.

• Interfere with the security or functionality of our website.

• Use automated systems to extract website content without authorisation.

We reserve the right to restrict access or suspend accounts where we reasonably believe these Terms have been breached.

4. Customer Accounts

You may be able to create a customer account to manage orders, view purchase history and access certain website features.

When creating an account, you agree to:

• Provide accurate and up-to-date information.

• Keep your login details confidential.

• Notify us if you suspect unauthorised access.

• Ensure you are authorised to use the payment methods associated with your account.

You are responsible for maintaining the security of your account.

We may suspend or restrict accounts where fraudulent or unlawful activity is reasonably suspected.

5. Product Information

At Choco Daisey, we aim to provide accurate product descriptions, photographs, prices, weights, ingredients and nutritional information.

However, manufacturers may occasionally change product packaging, recipes, ingredients or designs without prior notice.

Product images are provided for illustrative purposes. Actual packaging, appearance and colours may vary slightly.

We take reasonable care to keep our listings accurate and correct any identified errors promptly.

Customers should always check the packaging and product information received before consumption.

If the product delivered materially differs from its description, please contact us before consuming it.

Your statutory rights remain unaffected.

6. Food Safety, Ingredients and Allergens

As we sell food and confectionery products, customer safety is important to us.

Products may contain allergens including, but not limited to:

• Milk

• Nuts and peanuts

• Wheat and gluten

• Soya

• Eggs

• Sesame

• Other allergens listed on individual product packaging

We aim to provide legally required allergen information before purchase and at delivery.

Some products may be manufactured or packaged in facilities that handle multiple allergens.

If you have a food allergy, intolerance or specific dietary requirement, please carefully review the relevant product information before purchasing or consuming any item.

If you are unsure whether a product is suitable for you, please contact us before placing your order.

Do not consume a product if its packaging or allergen information conflicts with the information provided at the time of purchase until you have contacted us for clarification.

Nothing in these Terms excludes liability or statutory rights relating to unsafe or incorrectly described food products.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order acknowledgement confirming that your request has been received.

An acknowledgement does not necessarily mean your order has been accepted.

A purchase contract is formed when we confirm that your order has been dispatched.

Please check your order details carefully before submitting your purchase.

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch, but cannot guarantee changes once an order has entered processing.

8. Order Acceptance and Cancellation

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

• A product being unavailable.

• Payment authorisation being unsuccessful.

• An obvious pricing or product listing error.

• Incorrect or incomplete delivery details preventing fulfilment.

• Suspected fraudulent or unlawful activity.

• Delivery restrictions preventing us from completing the order.

If we cancel an order after payment has been collected, we will refund the relevant amount to the original payment method.

We will not replace an unavailable product with a different item without your agreement.

9. Pricing and Payment

All prices displayed on our website are shown in pounds sterling (GBP) unless otherwise stated.

Prices include applicable UK taxes.

Any applicable delivery charges will be displayed before you complete checkout.

We accept the payment methods made available through our secure checkout.

Payment must be successfully authorised before an order can be processed.

We may update product prices and promotional offers from time to time. Price changes will not affect orders that have already been accepted.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order and issue a refund.

10. Discounts and Promotional Offers

We may occasionally offer discount codes, promotional prices, special offers or seasonal deals.

Unless otherwise stated:

• Discount codes must be applied at checkout.

• Offers cannot be exchanged for cash.

• Promotions may be limited to selected products.

• Minimum order values may apply.

• Discount codes cannot be combined unless specifically permitted.

• Offers are valid only during the advertised promotional period.

We reserve the right to amend or withdraw promotions where reasonably necessary, without affecting orders already accepted.

11. Product Availability

All products advertised on our website are subject to availability.

Adding an item to your shopping basket does not reserve that product.

If an item becomes unavailable after you place an order, we will contact you to arrange an appropriate resolution.

This may include:

• A refund for the unavailable item.

• Waiting for the product to return to stock, with your agreement.

• An alternative product, where you expressly agree to the substitution.

We will not automatically substitute products without your consent.

12. Shipping and Delivery

We aim to prepare and dispatch orders promptly.

Available delivery methods, shipping charges and estimated delivery times will be displayed during checkout or in our Shipping Policy.

Delivery estimates may be affected by circumstances including courier disruptions, extreme weather, public holidays or other events outside our reasonable control.

Unless another delivery timeframe has been agreed, we will deliver orders within the period required by applicable UK consumer law.

Customers are responsible for providing complete and accurate delivery information.

If you realise you have entered an incorrect address, please contact us immediately.

For consumer purchases, responsibility for the goods generally remains with us until they are delivered into your physical possession or to a person you have identified to receive them, subject to applicable law.

If your order is missing, delayed or arrives damaged, please contact our customer support team so we can investigate.

13. Returns and Refunds

At Choco Daisey, we offer a 30-day voluntary returns policy for eligible products.

To qualify for a change-of-mind return under this additional policy, products must:

• Be unopened.

• Be unused.

• Remain in their original condition and packaging.

• Have all original seals intact.

• Be accompanied by proof of purchase.

• Meet the eligibility conditions set out in our Returns & Refunds Policy.

For food safety and hygiene reasons, certain products cannot be returned following a change of mind.

These may include products liable to deteriorate or expire rapidly, and qualifying sealed goods that have been unsealed after delivery and are unsuitable for return for health or hygiene reasons.

These restrictions apply only where permitted by law.

UK consumers normally have a statutory 14-day cancellation right for eligible online purchases, subject to applicable exceptions.

Our voluntary 30-day returns policy does not replace or restrict those statutory rights.

If an item is faulty, damaged, unsafe or not as described, you may be entitled to a refund or another remedy under consumer law regardless of whether it has been opened.

Please see our Returns & Refunds Policy for full details.

14. Damaged, Faulty or Incorrect Items

We take care when preparing and packaging orders.

If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the product and packaging where appropriate.

We will investigate and provide a suitable resolution in accordance with applicable consumer law.

Products must be of satisfactory quality, fit for purpose and as described.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

15. Storage and Product Handling

Customers should follow the storage instructions provided on individual product packaging.

Depending on the product, this may include storing items in a cool, dry place away from direct sunlight and excessive heat.

Chocolate, sweets and other confectionery may be sensitive to temperature and humidity.

We recommend inspecting products on delivery and following the manufacturer's storage and consumption guidance.

We are not responsible for deterioration directly caused by improper customer storage or handling after delivery, except where applicable law provides otherwise.

This does not affect your rights where goods were faulty, damaged or not as described when supplied.

16. Website Content and Intellectual Property

All original content on our website, including our branding, logos, product photography, graphics, written material and website designs, is owned by Choco Daisey or used with permission from the relevant rights holders.

You may not reproduce, redistribute, modify or commercially exploit protected website content without appropriate permission.

Use of our website does not grant you ownership of any intellectual property belonging to Choco Daisey or third parties.

17. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.

These third parties operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites.

However, use of third-party services does not remove any legal responsibility we have to customers in connection with purchases made from Choco Daisey.

18. Privacy and Personal Information

Your privacy matters to us.

When you place an order or use our website, we may collect information necessary to process purchases, arrange delivery, provide customer support and operate our business.

Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for details about how we collect, use, store and protect personal information.

19. Website Availability

We aim to keep our website accessible and functioning correctly.

However, temporary interruptions may occur because of technical maintenance, system updates or events outside our reasonable control.

We do not guarantee that the website will always be uninterrupted or free from technical errors.

We will take reasonable steps to address problems affecting our services.

20. Limitation of Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Other liabilities that cannot legally be excluded or limited.

Subject to those protections, we are not responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our legal obligations.

We are not responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law requires otherwise.

These Terms do not remove any remedies available to consumers under UK law.

21. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business, website, products or applicable law.

When changes are made, we will update the date shown at the top of this policy.

Any revised Terms will apply from their effective date and will not retrospectively remove rights arising under an existing purchase contract.

We encourage customers to review this page occasionally.

22. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protections applicable in your place of residence.

Nothing in these Terms prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer law.

23. Contact Information

If you have any questions about these Terms of Service, your order or our products, please contact:

Choco Daisey

Customer Support Email: 

Business Address:

Website: 

Thank you for shopping with Choco Daisey. We appreciate your support and look forward to bringing you more delicious treats.