Shipping & Delivery Policy

Last updated: 22 October 2026

At Choco Daisey, we believe your favourite sweets, chocolates and treats should arrive safely and in excellent condition.

We take care when preparing and packaging every order to ensure your shopping experience is as smooth and enjoyable as possible.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.

1. UK Delivery Options

We offer delivery services to eligible addresses across the United Kingdom.

Available shipping methods and delivery charges are displayed during checkout.

Standard UK Delivery

Delivery cost: Calculated at checkout.

Estimated delivery time: Displayed at checkout.

Express Delivery

Where available, customers may be offered an express delivery option.

Delivery cost: Calculated at checkout.

Estimated delivery time: Displayed at checkout.

Free UK Delivery

Free delivery may be available on qualifying orders where advertised on our website.

Any minimum spending requirement or promotional conditions will be clearly displayed before checkout.

The delivery options and charges shown at checkout will apply to your order.

2. Order Processing and Dispatch

We aim to prepare and dispatch all orders as promptly as possible.

Orders are processed during our normal operating days, excluding applicable public and bank holidays.

Orders placed during weekends, public holidays or particularly busy periods may require additional processing time.

Please note that:

• Order processing and delivery are separate stages.

• Estimated delivery times generally begin once your order has been dispatched.

• Orders may take longer to prepare during busy seasonal periods.

• Orders are subject to stock availability and successful payment authorisation.

Once your order has been dispatched, we will send a shipping confirmation email.

Where tracking is available, your confirmation email will contain the relevant tracking information.

3. Delivery Times

Delivery estimates are provided to help customers understand when their orders are expected to arrive.

Although we aim to meet these estimates, occasional delays may occur due to:

• Courier disruptions.

• Severe weather conditions.

• Bank holidays and seasonal demand.

• Unexpected transport delays.

• Incorrect or incomplete delivery details.

• Other circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant delays and resolve any delivery issues.

Under UK consumer law, orders must generally be delivered within the agreed timeframe or, if no timeframe has been agreed, without undue delay and within 30 days of the contract being made.

Your statutory delivery rights remain unaffected.

4. Shipping Locations

We currently offer shipping to the UK delivery destinations made available during checkout.

Some delivery services may be unavailable or subject to additional charges for remote locations, including certain Scottish Highlands and Islands, Northern Ireland or offshore postcodes.

Any applicable restrictions or additional delivery charges will be displayed before your order is completed.

International Shipping

International delivery is available only where a destination is expressly offered during checkout.

If international shipping becomes available, applicable delivery charges, estimated timeframes and import-related information will be provided before purchase.

5. Shipping Carriers

We use delivery services appropriate for the destination, parcel size and selected shipping method.

The courier assigned to your order may vary depending on the service available.

Where possible, tracking information will be provided after dispatch.

We may use an alternative suitable delivery provider when reasonably necessary to complete an order.

6. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email.

Where your chosen delivery service supports tracking, the email will include a tracking number or link.

Please allow time for the courier's system to update after dispatch.

If your tracking information has not updated for several working days, or your estimated delivery timeframe has passed, please contact us.

Email:

Please include your order number so we can investigate.

7. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate and complete delivery details during checkout.

Please ensure the following information is correct:

• Full name.

• House number or building name.

• Street address.

• Town or city.

• Postcode.

• Relevant delivery instructions.

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to update the delivery information before dispatch.

However, address changes may not be possible once an order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address supplied by the customer, reasonable additional shipping charges may apply where permitted by law.

This does not affect your statutory consumer rights.

8. Missed Deliveries and Returned Parcels

If a delivery attempt is unsuccessful, the courier may:

• Attempt delivery again.

• Leave the parcel at an authorised collection point.

• Follow agreed delivery instructions.

• Return the parcel to the sender if delivery cannot be completed.

Please follow any instructions provided by the courier.

If a parcel is returned to us because it was not collected or delivery was refused, contact our support team.

We will review the circumstances and explain the available options.

Additional delivery charges may apply to reshipping requests where legally permitted.

Any refund entitlement will be assessed in accordance with applicable consumer law and our Returns & Refunds Policy.

9. Parcels Marked as Delivered but Not Received

If your tracking information shows that your order has been delivered but you cannot locate the parcel, please:

1. Check the delivery address provided during checkout.

2. Look around your property and any agreed safe place.

3. Ask household members whether they accepted the delivery.

4. Check any courier delivery photographs or notifications.

5. Contact Choco Daisey if the parcel remains missing.

Email: 

We will investigate the delivery with the courier and work towards an appropriate resolution.

Where we arrange delivery, responsibility for the goods generally remains with us until the goods reach you or a person you have nominated to receive them, subject to applicable UK law.

A parcel being marked as delivered does not automatically remove your statutory rights.

10. Damaged Parcels or Incorrect Orders

We take care when preparing and packaging our sweets, chocolates, snacks and other products.

However, if your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible after receiving it.

Please provide:

• Your order number.

• A description of the issue.

• Photographs of the damaged or incorrect products, where possible.

• Photographs of the external packaging if damaged.

Please retain the affected items and original packaging where reasonably possible until we have reviewed your request.

We will investigate and arrange an appropriate remedy, such as a replacement or refund, in accordance with your consumer rights.

11. Food Products and Temperature-Sensitive Deliveries

Some sweets, chocolates and confectionery products may be sensitive to high temperatures, moisture or unsuitable storage conditions.

We take reasonable care when selecting packaging and preparing orders for delivery.

During warmer weather, certain products may require additional handling considerations.

We recommend that customers:

• Open parcels promptly after delivery.

• Store products according to the instructions provided.

• Keep temperature-sensitive products away from direct sunlight and excessive heat.

• Check packaging and product condition before consumption.

If your products arrive melted, damaged, spoiled or otherwise unsuitable, please contact us with photographs where possible.

We will assess the issue in accordance with your statutory consumer rights.

12. Order Changes and Cancellations

If you wish to amend or cancel an order, please contact us as soon as possible.

We will do our best to accommodate requests before dispatch.

Once an order has been dispatched, changes to products or delivery details may no longer be possible.

Your statutory cancellation rights for eligible online purchases remain unaffected.

For further information, please see our Returns & Refunds Policy.

13. Returns and Refunds

Choco Daisey offers a 30-day voluntary returns policy for eligible products.

To qualify for a change-of-mind return under this policy, items must be:

• Unopened.

• Unused.

• In their original condition.

• In their original packaging.

• Returned with all seals intact.

Certain food and hygiene-sensitive products may be excluded from change-of-mind returns where permitted by law.

Products that are faulty, damaged, unsafe or not as described remain subject to your statutory consumer rights, regardless of our voluntary return conditions.

Please contact us before sending any products back so we can provide the appropriate return instructions.

For full details, please refer to our Returns & Refunds Policy.

14. Delivery During Busy Periods

During busy shopping periods, including Christmas, Easter, Black Friday and other seasonal promotions, processing and delivery may take longer than usual.

We recommend placing orders early when purchasing products for birthdays, celebrations, gifts or other time-sensitive occasions.

Where a specific delivery date has been expressly agreed or is legally essential, your statutory rights relating to late delivery remain unaffected.

15. Your Statutory Rights

Nothing in this Shipping & Delivery Policy excludes, limits or overrides your rights under applicable UK consumer law.

In particular, the Consumer Rights Act 2015 provides protections regarding delivery, ownership and responsibility for goods, including remedies where products are not delivered within the required timeframe.

Where required by law, Choco Daisey will provide an appropriate refund or other remedy for orders that are not delivered, are delivered damaged or do not conform to the purchase contract.

16. Contact Us

If you have questions regarding delivery, tracking, missing parcels or shipping charges, please contact our customer support team.

Choco Daisey

Customer Support Email: 

Business Address: 

Website: 

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with Choco Daisey. We appreciate your support and look forward to delivering something sweet to your door.